Wagner BMW of Shrewsbury

This was my first BMW purchase. Donald Minnich was very knowledgable and helped me through the entire process. He kept me informed on the status of my vehicle, he provided excellent service and I could not have been happier when I picked up my new BMW!

Everyone at Wagner were very friendly. From the very first time I met with the sales force right through all of the following transactions. I never felt pressured and felt like they treated me fairly through our transaction. I am also quite impressed with the follow up after the sale.

Manny Menasha could not have been more helpful in helping me out with my purchase of a pre-owned X3. He was congenial, informative, patient,and efficient. He understood what I was looking for immediately and worked with me to find the car that had everything I was looking for. It was evident that he was knowledgeable regarding all the aspects of the X3. My questions were clearly answered both before and after my purchase and his assistance was invaluable. Manny took care of everything on my behalf and the purchase and pick up of the vehicle ran very smoothly as well. In addition, his instructions on the various aspects of the vehicle were given patiently and efficiently. This car was a great purchase. Everyone at the dealership could not have been more friendly. Overall this was a great experience. Great job and many thanks!

Don is pleasant to work with. He is to the point and very personable. i always feel i get a fair shake when using Don. I personally asked for him to get my new BMW and trade in my X5.

Outstanding experience! I've purchased other BMW's from Brad & Donald @ Wagner over the years and it's always been the same high quality interaction- "focus on the needs of the customer, no pressure, straight talk". They do their best to earn your business and it's always a pleasure to deal with them! Additionally, from past experience with Wagner, the service dept. is top notch! Another reason I'm a repeat customer.

First off, I will say that I have never in my life had a pleasant buying experience when it comes to my vehicles. I always feel like I'm at war speaking with a salesman and I'm trying to fight them off from my pocket. At Wagner, the experience was without a doubt, the way it should be. My first encounter was with Adam and right off the bat you can tell he knows the product and is proud of it as well as his place of work. He got me to the exact right person for me, no pressure, no pushy tactics. I worked mainly with Bryan who is the GM at BMW and told him exactly what I was looking for. Even though he didn't have my request on the lot, he found the closest one and had it in no time. Throughout the entire purchase, I was never left questioning a conversation, a number, or felt lost anywhere along the way. It was zero pressure and that's the way it should be. Cheryl in registration is by far one of the hardest working individuals I have ever met. When it came time to pick up my vehicle, the RMV had closed but Cheryl stayed late, made countless phone calls, and worked to get me into my new car that night. I can honestly say that Wagner is devoted to helping you buy a car, not sell one. Take my advice if you're considering buying, go to Wagner.

The entire sales experience at Wagner BMW was top notch. The sales staff was knowledgeable, courteous and fair in their dealings with us. This is our second BMW purchase and the service staff at Wagner has been excellent in maintaining our last car as well. I would recommend this dealership without reservation.

I bought a non-BMW from Wagner and was happy with the overall transaction. They had a well equipped, low mileage car that I had been looking for (Honda Odyssey) online for a pretty good price. I emailed for info on the car and Donald Minnich was very quick top respond via phone and email, was very personable and friendly and I setup a time to see the car.I met with Manny (salesman) and ended up working a deal. I felt the negotiation process was low pressure and up front and I was satisfied with the final price of the vehicle.Their finance guy Dan was great, didn't make a hard sell on add on options, but willing to explain them. The whole financing process was very painless.Overall, I have a car I'm happy with at a fair price.

This is the third vehicle we have purchased from Donald Minnich at Wagner BMW. They always treat us like family there and it was a pleasure to deal with both Donald and Chris on our most recent purchase. We got a good price on the purchase and on our trade-in. Donald followed up with us throughout the process and always made sure that our needs were taken care of. And they are not a high-pressure dealership like some other dealers I have dealt with in the past. I would highly recommend Wagner BMW and Donald Minnich if you are in the market for a BMW in Central Massachusetts.

Donald Minnich was very personable and friendly. He helped me locate the exact car I wanted, keeping me informed of the process. Whenever I had a question he answered it promptly. This was my second l...